callcentre

 

We provide a one-stop technology service for Call Centres of any size. Solution designs are based on the number of seats, budget, campaign type etc. Key aspects include the following:

Agent Devices

We can source IP Phones or PCs depending on your campaign requirements. These may be new or second-hand depending on budgets and availability. Financing can be arranged for qualifying clients.

Call Recordings

Recordings solutions may be on-site or hosted in a high security, compliant environment.

Dialling and Management Software

Solutions include manual dialling systems (Elastix) or auto dialling systems (ViCiDial).

Connectivity to Airtime Provider

Connection types include ADSL, LTE, SAIX, Diginet, Wireless or Optic Fibre based on geographic availability and number of channels required.

Airtime Account

The airtime account is arranged with a major national provider at very competitive calling rates. Both pre-paid and post-paid account types available. An on-line account monitoring portal is provided.

Technical and Admin Support

Integrated Telecoms will manage all technical and administrative aspects of your implementation. Further we provide on-going support together with a 24/7/365 Network Operations Centre.